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 WristbandsNow Policies

Payment Methods
We accept Visa, MasterCard, American Express, Discover, and check/money orders. We are not responsible for delays due to delined credit cards, or waiting for a check/money order to clear. Since our products are custom; orders will not be produced or shipped until payment is recieved and cleared. We reserve the right hold and verify an order should the billing address not match the address on the credit card. This policy is designed to help protect consumers from fraud. You must be of the age 18 or older and be the person who's name is tied to the payment method. If you are not you must present to us written consent of the person's information you are using.  Please be sure to verify your order before you place it!

Domestic Shipping Policy
Shipping does not include production times!!!! All FedEX orders will be shipped out with either Direct or Adult Signature required. Make sure you are shipping to an address where someone can sign for your order. WristbandsNOW is not responsible for packages that are lost, damaged, and/or delayed in shipment. If the customer has multiple orders under the free shipping option WristbandsNOW may consolidate the orders and ship them together; to make it more convenient for us and our customers. For any packages that are returned to us due to insufficient address or incorrect address entered on part of the customer, WristbandsNOW will attempt to contact the customer for another shipping address and shipping charges will apply even if shipping was initially free do to the fact that postage will have to be paid again. The customers credit card may be charged without need for further approval from the customer.

International Shipping Policy
WristbandsNow ships to Canada only at this time.

There is NO free shipping outside the continental US at this time. WristbandsNow is not responsible for custom delays or other international shipping delays. Estimated arrival dates are available on the checkout page. All FedEX orders will be shipped out with either Direct or Adult Signature required. Make sure you are shipping to an address where someone can sign for your order. WristbandsNOW is not responsible for packages that are lost, damaged, and/or delayed in shipment. Shipping prices charged by WristbandsNOW are only for the shipping charge itself; we will not pay for any duties and taxes that may incur. It is the customers duty to pay these fees to the shipping company. If the customer has multiple orders under the free shipping option WristbandsNOW may consolidate the orders and ship them together; to make it more convenient for us and our customers. For any packages that are returned to us due to insufficient address or incorrect address entered on part of the customer, WristbandsNOW will attempt to contact the customer for another shipping address and shipping charges will apply even if shipping was initially free do to the fact that postage will have to be paid again. If you are ordering from somewhere else other then the US or Canada we have made it where you cannot place an order at this time. But if you do happen to be able to place an order, your order will be charged the additional shipping charges. We may, at your convenience, use your free gift option, if applicable, towards the payment of USPS Global Priority Mail. The customers credit card may be charged without need for further approval from the customer.

Production Policy
WristbandsNOW only has production and ships on standard business days and takes all holidays off. The dates listed on our pricing page are only estimates and you must
upgrade to Fedex Overnight to receive in about this time. Normal production usually runs around 5 - 7 business days for orders under 100 debossed .5 inch silicone wristbands plus shipping time; for 1" add up to 10 more business days. If we run out of the specified color production may be pushed back an additional 12 business days in order to make a new batch of the required color. Orders over 100 debossed silicone wristbands will take around 5 - 8 business days of production plus shipping time. If they are debossed with color fill, embossed, or screen printed production time will be around 8 business days plus shipping time. There are no Rush services on color fill, embossed, or screen printing silicone wristbands at this time. It is the customer's responsibility to let us know, before production begins, of any time restraints on the order by writing us a note in the 'special instructions' box located on the billing page. WristbandsNOW will let the customer know if it is possible and/or if there will be an extra fee involved to make your required deadline. It is up to the customer to check their status on our tracking page for their tracking information and any order updates. Due to the WristbandsNow optimized production process, we will not be able to accept changes to orders once they are placed in production.

Copyright Policy
WristbandsNow respects the intellectual property of others and as such we reserve the right to refuse orders that contain copyrighted, trademarked, and/or patent protected material. Anyone who would like to include such material on their order must provide WristbandsNow written authorization to do so. WristbandsNow will not be held responsible for any violations of copyright law or otherwise that are a result of an order by a customer without proper authorization. The customer assumes any and all liability for violations of copyright, patent, and trademark laws. WristbandsNow also respects public decency and reserves the right to refuse orders that contain vulgar and/or obscene material. Orders that are refused will be given the opportunity to change the message or receive a 85% refund. WristbandsNow is not responsible for delays due to a vulgar/obscene message.

Privacy Policy
WristbandsNow respects the privacy of its customers and website visitors. To that end, we may share or sale your information with any third-party organizations. We reserve the right to use your information provided by you to contact you by what ever means for any such purposes such as promotional events, holiday coupons, email marketing, and etc. Furthermore, we encrypt all financial data during the checkout process by using 128-bit SSL technology. Any data and/or financial data that may be stored will be encrypted.

Size & Shape Policy
Due to the uniqueness and the pliability of the silicone in our silicone wristbands, even though they are precision measured from a mold, the sizes may vary from silicone wristband to silicone wristband and batch to batch. If the customer stretches the silicone wristbands too much or too often they may lose their shape and size. From this they may also become more prone to breaking. Please do not overstretch the silicone wristbands and try not to stretch them often. We do not guarantee that the size or shape you see will be the exact size or shape that you may receive.
We do not guarantee which size will fit you or any individual best; you must make that determination for yourself. There may be some small parts that come off and/or our silicone wristbands (any product) may present a choking hazard to children or people with disabilities. Please use with care and parental or guardian observation.

Font & Message Policy
Due to the uniqueness, the pliability, and the ability to burn or melt under a laser of the silicone in our silicone wristbands; when a message is laserd into the silicone wristbands the chosen font may not be as clear as represented on our website or very from band to band. For best results we recommend using the mold production method (min 100 silicone wristbands all same size, shape, color, font, and message). We will not change your font unless the customer specifies what font they want to use by using our "Special Instructions" box located on the billing page. If there are no instructions left WristbandsNOW will use the font that was selected upon placing the order. Do to the cost of buying fonts we do not guarantee that the font you request will be exactly what you receive unless you have emailed us the font file to info@wristbandsnow.com. We will attempt to email the customer that we do not have the font; if no response is heard in 3 calendar days, to get the order to you promptly, we will make the order with the original font the customer selected. WristbandsNOW may, at it's discretion, put the customer's message anywhere on the silicone wristbands unless the customer expresses in the 'Special Instructions' box where (what color or side) they would like to have their message(s) on. Since the silicone wristbands are custom; message placement and/or orientation will vary from silicone wristband to silicone wristband. There may be some variations and on the colorfill/silkscreen options some smearing may result as this is a done by hand process. All of our wristbands come with our information already embossed on the inside. If you do not want this or to have your own message we can do so at no extra charge; we consider this option a free service not part of your order. We will not change any message unless the customer requests us to do so before the 'In Production' period. All fonts are debossed with no color-fill unless the customer specifies (extra costs will apply) and a minimum order of 100 is required for colorfill, embossed, or screenprinted fonts. Raised art (embossed), colorfill, and silkscreen messages will wear off with time and WristbandsNOW makes now warranties on life of these methods.

Return Policy

NO REFUNDS OR EXCHANGES ON CUSTOM (OUR) PRODUCTS. All sales are final. 

Everything we make is custom made to your specifications. We will not accept returns or redo's (at WristbandsNOW's cost) due to incorrect size, color, type, messages, and/or typos entered on an order placed online by the customer. If you would like a redo it will be at the customers cost. There is a 7 day warrenty period from date of shipment. Warranties do not apply to items that have been altered by the customer. There will be a 15% restocking fee of the full order total for all refunds or cancellations and an additional 15% disposal fee for all orders marked after the 'In Production' period. If the error was ours we will issues a full refund once customer returns the items back to us (at their cost). If items are missing or altered a partial refund or no refund may be given. Refunds will be applied to your credit card if possiable/applicable, store credit given; there will  be 10% of total amount deducted for every year store credit remains (if can't rufund to card), or a check will be issued in two to four weeks if request was made in warrenty period.  If you do a charge back we WILL first send you to collections then take leagal action as this is a binding contract. It is up to the customer to pay for any shipping fees to return any merchandise. These charges will be charged to the customer's credit card without need for further approval from the customer.

Terms of Use
Please see our Terms of Use page.